Adoption Agent

**Job Summary**
Adoption Agents, under the direction of the Assistant Manager, Admissions and Rehoming, will be primarily responsible for matching potential owners with appropriate shelter pets through the day to day execution of all adoption programs including but not limited to adoption, foster-to-adopt, adopt-from-foster, and facilitated adoptions.
**Main Duties/Responsibilities**
- Conduct informative adoption meetings to facilitate the successful re-homing of animals
- Review all aspects of the adoption questionnaires and ensure appropriate matching and placement of animals into new homes
- Greet potential adopters and assist them with their search for their forever companion
- Counsel members of the public and adopters on species-specific animal welfare
- Including, but not limited to, husbandry, training, medical health, behaviour, and enrichment techniques
- Ensuring that kennel cards are maintained and up to date
- Ensure binders and digital profiles for adoptable animals are up to date with all adoption relevant information
- Elevate issues to the Assistant Manager, Admissions and Rehoming when necessary
- Provide post-adoption follow up support to all adopters
- Be present for and provide adoption department information for shelter rounds as needed
- Maintenance and execution of various alternate rehoming programs
- Including, but not limited to, adopt-from-foster and facilitated adoptions
- Attend and take part in off-site adoption events and other events as they relate to Toronto Humane Society activities and programs
- Placing animal welfare first and foremost in daily tasks and working as an integral member of the Toronto Humane Society team committed to achieving our organizational mission
- Attend and participate in workshops, seminars, and in-service training to further education, skills, and training
- Work in compliance with the provisions of the OHSA and its regulations, including understanding and adhering to the requirements of the Health and Safety Manual, and any other rules and regulations established by the Toronto Humane Society
- Work cooperatively with all volunteers and recognize the talent and commitment they bring to the Society
- Other Duties as required in the day to day operation of the Society
**Qualifications/Requirements**
- Minimum one year’s experience in a customer service field
- Affection for animals, concern for their welfare, and strong knowledge of animal care and training Superior interpersonal skills including telephone manner that allow one to work effectively in a diverse environment.
- Must demonstrate good verbal and written communication skills
- Organized with meticulous records maintenance skills and attention to detail
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Ability to effectively communicate both verbally and in writing
- Ability to prioritize and manage conflicting demands
- Highly flexible with the ability to respond quickly in a dynamic and changing environment
- Ability to work individually as well as part of a team with mínimal supervision and direction
- Proficient in Microsoft Office programs (including Microsoft Teams, Word, Excel, and PowerPoint)
- Ability to adapt to new technology
- As a condition of employment, all hires will be required to submit proof of COVID-19 vaccination unless a valid accommodation under the Ontario Human Rights Code exists, in which case documentation will be required.
**Work Conditions**
- Flexible hours including evenings and weekends
- Attendance and participation in training
- Operation of desktop computer and peripherals
- Interaction with public, employees, and management
- Working in a busy office environment with frequent interruptions
- Occasional overtime
- May involve the lifting, carrying, pushing, and/or pulling of heavy to moderately heavy objects and materials
- Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, odors, noise extremes, hazardous materials, bright/dim lights, toxic agents, animal attacks, animal bites, disease, pathogenic substances, or rude/irate customers.
This position is **non-unionized**.
Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.
**On-Site Position.**
**Job Types**:
Full-time, Permanent, Fixed term contract
**Salary**:
$15.91 per hour
**Benefits**:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Toronto, ON:
reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer Service:
1 year (preferred)
- Animal Care: