Automotive Mobile Service Technician, Surrey

Friday, December 1, 2023

SCOPE OF THE JOB

We are looking for high-caliber Mobile Service Technicians to deliver an exceptional, industry leading, mobile service experience. Reporting to the Service Manager, your expertise will be relied upon to perform a wide range of automotive service and mechanical repairs via our Mobile Service fleet at a location of the customer’s choosing. The salary range for this position is $110,000 - $120,000. Tools are provided.

RESPONSIBILITIES AND TASKS

• Review scheduled work, understand cause and corrective action, and confirm parts availability
• Ensure vehicle is stocked with parts and tooling to perform repairs, return any parts or tooling as required
• Follow route plan routes, meeting the committed arrival times
• Provide an excellent mobile service experience, meet and exceed customer service KPI’s
• Educate the customers on technical information and general usage of the vehicle
• Perform repairs relating, but not limited to, replacing interior components, general maintenance, charging issues, trouble code analysis, recalls/service bulletins, fluid replenishments, door handle maintenance and adjustments, wheel and tire, basic diagnostics, and body adjustments. New operations will be added as required
• Fill out service repair orders and confirm electronic payment receipt from customer
• Liaise with Service Centre staff when follow-up with customer is required due to unexpected or unforeseen changes, such as add-on repairs
• Adhere to all safety instructions and follow all VinFast specified repair guidelines
• Maintain consistent understanding and compliance with VinFast policies and procedures
• Follow all municipal and provincial guidelines and regulations
• Operate and maintain a variety of hand, power, and shop tools, equipment, and mobile service vehicles
• Ensure the mobile service vehicle is clean, tidy, and operational
• Maintain records of time, expenses, and materials
• Support Service Centre locations when required and assist with offsite or event support when necessary
• Work collaboratively with your Service Centre teams to achieve performance KPIs
• Ensure continual education and learning is up-to-date and take part in training opportunities where required
• Provide feedback on service procedures and in the field repairs to improve quality of service and repairs
• Other related duties as required

WHAT YOU BRING

• A minimum of 2 years of experience as an Automotive Technician, previous experience with an electric automobile brand preferred
• Valid 310S License (or equivalent)
• Valid driver’s license and clean driver’s abstract/record
• Strong interpersonal skills and the ability to communicate with customers directly in English [and French in Quebec]
• Ability to engage with customers on a technical level
• Passion for Electric Vehicles with the ability to serve as a brand ambassador and deliver an exceptional customer experience
• Ability to work independently as part of a bigger team and motivated to work in a high paced, dynamic environment
• Ability to work remotely
• Occasional overnight travel outside of the servicing area may be required, with reasonable notice
• Knowledge of mechanical, electrical and electronic vehicle components, past Electric Vehicle experience an asset
• Familiarity with EV architecture and systems using diagnostic tools and troubleshooting
• Flexibility to work retail business hours, including Saturdays

CHARACTERISTICS &
TRAITS

• Strong written and verbal communication skills
• Exceptional attention to detail
• Excellent time management skills, ability to multitask, prioritize, and manage shifting responsibilities
• Positive mindset, can-do attitude, strong work ethic, results driven
• Self-motivated and able to work with minimum supervision
• Surrey, 12082 90 Ave, Surrey, British Columbia, Canada

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