Bilingual (French/Eng) Contact Center

406984BR
Call Center
Nanaimo, BC
April 21, 2023
Company Overview
Department Overview
Under the direction of the Team Leader, the Contact Center Rep II is responsible for consistently providing customers with accurate information and solutions in a professional and courteous manner. The incumbent performs all duties according to the e.Stablished Customer Service Policies &
Procedures
- As a Contact Center Rep II, you will:
- Contribute to the promotion and maintenance of positive customer relations by providing superior service to all customers.
- Field all questions and concerns regarding loans, contracts, payouts, insurance and charges to customers and authorized third parties.
- Always provide accurate and up to date information to all TD Auto Finance customers.
- Delay payments and facilitate due date and payment frequency changes for TD Auto Finance customers.
- Provide payouts and balances to customers and authorized third parties (i.E. dealers, banks, etc.).
- Update customer’s personal information on their files (i.E. address, place of employment, banking etc.).
- Facilitate the resolution of minor escalated calls.
- Promote the use of and send passwords for the Customer Web Interface to all customers.
- Assist others in achieving common goals and objectives and maintaining a respectful, positive work environment.
- Contribute to the success of the business and Customer Service department through personal efforts to enhance your own knowledge and skills.
**Requirements**:
- High School diploma, Undergraduate degree and/or 1+ years of relevant experience
- Strong verbal and written communication skills
- Strong computer skills (MS Office and internet)
- Able to work independently and within a team environment
- Call center experience is an asset
- Bilingual (English and French)
- Flexibility is required as this position is rotational, and you must be available to work during the department’s hours of operation:
Monday to Friday from 7:
00am to 7:
00pm, and Saturday from 9:
00am to 5:
00pm.
- Training 7 am - 3 pm Monday - Friday for 4 weeks
Additional Information
**Must be Fluent in both reading and speaking French and English. Language assessment will be conducted.**
Hours
37.5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.