Business Analyst Ii Resource Strategy Team

Location:
Toronto, ON, CA Barrie, ON, CA Vancouver, British Columbia, CA Calgary, AB, CA Edmonton, AB, CA- Req ID:
33932- Jobs by Category:
Operations- Job Function:
Planning and Analysis- Status:
Full Time- Schedule:
Regular**Description**:
**Are you someone that enjoys solving a puzzle or being a strategic chess player? If so then this might be the role for you!**
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**Our team and what we’ll accomplish together**
On the Resource Strategy Team we love to turn data into stories - stories about customer experience and how we ensure we are best in class. Our culture fosters collaborating, learning and out-of-the-box thinking in a fast-paced environment.
Come help us make the TELUS customer experience awesome!
**What you’ll do**
- You will aid in growing our business with the courage to innovate and embrace change in our business intelligence capabilities and embody the spirited teamwork necessary to support stakeholders across a wide variety of teams
- You will use data to understand and resolve complex business challenges and provide timely insights
- You will have many opportunities to facilitate/liaise at all levels within our business as well as associated stakeholders to gather, validate and assess business requirements for projects to achieve a successful, collaborative solution and/or plan of implementation
- You will make recommendations and assess key business opportunities to drive efficiencies, improve processes, reduce unnecessary customer contacts, and enable agents to increase productivity and quality of customer interactions
- Have grit! You will use your influence and network to get what you need to deliver solutions
**Qualifications**:
**What you bring**
- You have excellent communication skills and are a storyteller
- You have strong business analysis, problem solving and critical thinking skills
- You have an extraordinary ability to build relationships, collaborate, and influence across multiple teams
- You are able to think outside-of-the-box and implement contrarian ideas to standard practices entrenched in a traditional industry
- You have an optimal mix of business and technical skills honed in a high performance data driven business
- You are self-motivated and can take decisive action by assessing risk-adjusted options and prioritization across a multiple of concurrent projects and work streams
- You have a focus on continuous learning and development across multiple domains including industry best practices, technology trends, and customer experience opportunities
**Great-to-have**
- Knowledge in Six Sigma or Agile methodology experience will be considered an asset
- 2+ years of project management/business analysis knowledge &
experience
- Experience in a Call Centre environment and knowledge will be considered an asset