Call Center Executive

**Location:
Remote**
**Responsibilities**:
- Provide technical support to users for moderately complex computer-related technical problems.
- Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
- Resolve or refer highly complex technical problems as appropriate to the correct resolving group.
- Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
- Log and track inquiries using an incident management database and maintains history records and related problem documentation.
- Identify customer problems and complaints to ensure that inquiries are successfully resolved.
- Assist with KPI performance and ensure the team overall hits its associated SLA targets.
**Required**:
- Excellent customer service skills and willingness to go the extra mile helping customers
- Windows Support
- Understanding of Microsoft Office Suite
- Basic networking knowledge
- Excellent oral and written communication skills
- A high degree of responsibility, commitment, and dependability
**Preferred**:
- Knowledge of Microsoft Office 365 Suite
- ITSM tool usage (preferably Service Now)
- Experience with Remote Access tools
**Salary**:
$22.00-$27.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON:
reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service:
1 year (required)
- Call center:
1 year (required)
- French:
1 year (required)
- Technical support:
1 year (required)