Catering Manager

Company Description
**WHO ARE WE?**
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together - offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.
**Job Description**:
**WHAT'S THE JOB?**
Under the general supervision of the Resident District Manager, the Catering Manager is in charge of procuring, organizing, planning, preparing and/or directing the preparation of all catering events. This role also performs the administrative and financial duties for the catering team such as ordering and resolving discrepancies with suppliers and customers, creation and adherence to budgets for all related costs of the catering operation, and supervising and training all staff within their charge.
- In coordination with the Resident District Manager, plan and develop menus and recipes for catering events that meet the client’s needs, incorporating both the company’s promotional themes and the Healthwise Choices© Program
- Work with clients and customers to meet their needs/requests while staying within budgeted restrictions and adhering to all company practices and policies
- Establish and implement food preparation schedules for catering events, creating an efficient, safe, and organized process
- Organize and schedule the logistics for catering events, ensuring all preparation work is completed and events are set-up, delivered, and removed on time
- Respond to customer and client concerns and requests immediately, resolving any issues that may arise
- Implement new catering techniques and event planning ideas to provide a higher level of service
- Coordinate with clients to ensure timely billing and collections for catering events
- Ensure all staff are adhering to all required safety regulations and procedures while preparing food for catering events including:
- Using proper techniques when using the tools, supplies, and equipment provided (i.E. knives, ovens, cleaning materials)
- Wearing and correctly using proper personal protective equipment (i.E. non-slip shoes, cut-resistant gloves)
- Proper handling of equipment only by trained staff and notifying appropriate parties of malfunctioning or in need of repair equipment
- Complying with FoodSafe and/or ServeSafe standards including the recording of all time temperature sensitive food items o Following all Health and Safety and sanitation policies and procedures as set by applicable legislation and company policies
- Take steps to control the costs of the catering events by taking measures such as:
- Working with the Chef Manager and staff to maintain food rotation in storage in order to minimize spoilage and waste
- Controlling portioning of food items to ensure recipe yield meets quantity and budget expectations
- Suggesting dishes that take advantage of seasonal availability o Identifying cost saving measures for logistics of operating the events
- Provide cost saving recommendations regarding the budget of catering events
- Maintain clear lines of communication and understanding between all parties including the Chef, Food Service Director, District Manager, and catering staff (Company staff and temporary staff)
- When necessary, provide support to maintaining physical inventories, placing orders and help receiving and stocking supplies, resolve discrepancies with suppliers, and escalate any and all issues unable to be resolved to the Chef Manager, Food Service Director, or District Manager
- Participate in the planning, development, and implementation of Catering projects and special events, attending when necessary
- Ensure the sanitation of the work area and equipment, maintaining a clean working environment
- Actively seek out and identify additional opportunities for business growth
- Handle the administrative duties for catering events including payroll functions, employee management, budgeting, and other duties that may arise during the operation of an event
- Assist with the hiring of catering staff to ensure a well-balanced, successful team is in place to run events, which can include working with contracting agencies to meet staffing requirements
- Train and develop staff in proper procedures and best practices while also providing coaching to help staff members reach the next stage in their career development
- Listens to customers (internal and external) and responds professionally to all questions and concerns, directing concerns to further levels of management as needed
- Update and maintain the catering website and it’s offering, promoting the organization and its provided services
- Remain an ambassador of goodwill, ethics, and great clie