Client Service Positions At The Government Of

Public Services and Procurement Canada - Receiver general and Pension Branch - Government of Canada Pension Centre
Shediac (New Brunswick)
CR-05
$55,543 to $60,130
Self-declaration:
Want to learn more?
**Closing date:
13 January 2023 - 23:
59, Pacific Time**
**Who can apply**:
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.
**Important messages**:
Giving you the best chance to succeed!
At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.
**Duties**:
THE TYPE OF WORK
We are currently recruiting for client service and office support roles within the Government of Canada Pension Centre. Most positions being staffed are for Client Experience Assistants (CR-05) where you will be providing front line and excellent service to our broad client base.
If you are client-service oriented, are focused on collaboration and teamwork and have the ability to adapt to new technology, this type of work may be for you! You could join a team of professionals engaged in making a positive contribution in the Federal Public Service.
WE OFFER:
- An engaging work environment with a focus on your well-being
- Learning and developmental opportunities to maximize your personal and career growth
- Flexible work arrangements including hybrid work
- Opportunities to demonstrate your talent and create social bonds with our impressive selection of internal committees
- Competitive salaries and excellent benefits
**Work environment**:
We are One PSPC!
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best:
providing their programs and services to Canadians.
At PSPC, we are committed to achieving a competent, representative workforce that reflects the diversity of the Canadian population. We work hard to create a welcoming, respectful and inclusive workplace through a variety of programs and initiatives. In fact, we have been named one of Canada’s Best Diversity Employers for the fifth year in a row and here is a list of some of our diversity and inclusion achievements:
- five diversity networks;
- a Task Force on Anti-racism, Workplace Culture and Equity;
- a national Reconciliation and Indigenous Engagement Unit;
- an Ombudsman for Mental Health (the first such position within the federal public service);
- an Accessibility Office and;
- a Gender-based Analysis Plus (GBA+) Centre of Expertise.
While many programs and initiatives have already been implemented in line with our commitments to diversity and inclusion, we aim to get better! That's why we invite you to be part of the change by joining an organization where individual differences are recognized, valued and respected. Be part of the solution!
THE WORK LOCATION:
You will find a dynamic team at the Government of Canada Pension Centre’s Shediac, New Brunswick Campus!
Government of Canada Pension Centre employees are committed to delivering high-quality services to their clients. Serving a national client base, our client service positions serve as the first point of contact for our clients to access personalized service.
We take pride in providing expert advice to our clients to support them in confidently making informed decisions throughout life events as a member of the Public Service Pension Plan (and other related products and services).
Our clients include prospective plan members of the general public, departments, active and retired federal government employees and their survivors who contribute to and/or are impacted by the pension acts and regulations administered by PSPC as well as several public service group benefit plans.
Our focus is investing in our people:
We aim to be an employer of choice where people want to come to work, not where they have to. Our strategy to retain and attract employees is based on career development, talent management, learning and wellness.
At the Pension Centre, we also strive to minimize our environmental impact through various initiatives.
**Intent of the process**:
This process will be used to staff current specified period (term) opportunities within our telephony contact center, with various language and security requirements and conditions of employment. Other client service related positions or equivalent at similar groups and levels and tenures may be staffed through this selection process at a later date.
**Positions to be filled**:
30
**Information you must provide**:
Your résumé.
Level of education required:
- A secondary school diploma or an acceptable combination of education, training and/or experience.
Deg