Collection Officer

What We Offer:
- Full-time hours with flexible shift options
- Subsidized public transit
- Group benefit plan
- Convenient downtown location and on-site security
- Opportunities for professional development and growth
- Friendly, supportive and diverse work environment
- Excellent experience and opportunity to gain knowledge of the credit industry;
including credit reporting, credit repair and personal budgeting
- Competitive commission structure
**Responsibilities**:
- Establish contact with consumers (by telephone) and assist with the resolution of delinquent accounts (outbound and inbound calls)
- Negotiate payment of debts in accordance with client and company guidelines
- Investigate and advise on different forms of payment and/or settlement options
- Clearly document/update files on the system to support file activity
- Uphold the CCA Code of Conduct by ethically treating each consumer with integrity, honesty, dignity and respect at all times
Qualifications:
- 3rd party collections experience considered an asset
- Customer service and call centre experience considered an asset
- Strong negotiation and conflict resolution skills
- Excellent verbal and written communication
- Self-motivated, goal and detail oriented
- Sound decision making and judgement
- Strong organizational skills
- Dedicated and ethical
- Ability to work individually and with a team in a fast paced environment
- Solid computer skills
- Strong grasp of the English language
No previous experience is necessary! CCA offers licensing as well as a unique training program that focuses on negotiation skills, financing options and investigative techniques.
Since 1991, CCA has been a highly respected industry leader in Accounts Receivable Management Services across Canada. We look forward to making you a part of the CCA family!
*Please be advised that interviews are currently being conducted via phone*
**Salary**:
$28,500.00 per year
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
Supplemental pay types:
- Commission pay
Work Location:
One location
Expected start date:
2023-01-16