Concierge Support

Who are we?As one of the most significant purchases we’ll ever make, a new home deserves to be the most exciting and enjoyable experience of our life. While owning a home should be simple and joyful, people’s best asset is their least supported and biggest headache.Virtuo’s mission is to help new homeowners to quickly and effortlessly begin enjoying their homes, and continue enjoying them. When ownership decisions can be complex and overwhelming, Virtuo is the trusted unbiased guide to help make them faster.What you’ll be doing With an industry-leading NPS, Virtuo has earned the trust of its homeowners as their home concierge. In the role of Concierge Support you will be the go-to for completing move related tasks assigned by the Move Expert. You will work collaboratively behind the scenes to ensure that our clients have an amazing move-in experience. Leveraging your resourcefulness and attention to detail, you will find tailored and innovative solutions to unique client challenges. Proactive by nature, you will be able to anticipate the needs of our clients and take initiative to ensure tasks are completed in an efficient and timely manner. Complete all assigned in-app tasks with precision, and diligently record confirmations of task completionBe a friendly voice for incoming calls, triaging, and directing them to the appropriate resource, or taking detailed messagesBe the operational support for client facing Move Experts to deliver an unmatched experienceConduct timely research to provide various recommendations and solutions to client requests as assigned by the Move ExpertCollaborate with the CX Team on internal strategies to streamline processes &
improve efficienciesHowyou’ll be measuredTask timelinessTask accuracyNPS (Net Promoter Score)What we’re looking for Tech-savvy (proficient in MS Office, and quick to adapt to other platforms)2-3 years of relevant experience with an emphasis on administrative tasksBi-lingual an assetSelf-motivated and highly independent, requiring minimal supervision to complete tasks efficiently and effectivelyExcellent written and verbal communication skills, with the ability to clearly convey ideas and instructions in a professional and concise mannerSkilled at multitasking, with the flexibility to quickly adapt to shifting priorities and timelinesProven experience working effectively as part of a team, with a strong track record of collaborationProficient in various technologies, namely MS Suite with the ability to quickly adapt to new tools and systemsWhat we offerCompetitive base salaryPaid vacationComprehensive health benefitsWork-life balanceEnergized and collaborative work environment