Coordinator, Concessions & Retail Operations

**JR12556 Coordinator, Concessions &
Retail Operations**
**University of British Columbia**
**Athletics and Recreation**
**Full Time| Vancouver Campus**
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
**Job Summary**
The Coordinator, Concessions &
Retail Operations provides leadership, supervision and day to day management of the workforce providing concession services for UBC Athletics and Recreation (A&
R) facilities. This individual's responsibilities include supervising the concessions sales attendants, overseeing the food, beverage and merchandise inventory, implementing and maintaining standards for customer service, working with both internal athletic department units and external parties to plan concessions needs, and overseeing concessions for all events. This position is responsible for contributing to the development of a 5-year operational strategy and is also responsible for revenue generation through retail and other business operations. The incumbent should expect to be at their desk only 50% of the time.
This position will require evening and weekend work. This position reports to the Manager,
Concessions and Retail Operations and manages over 40 sales attendants.
**Organizational Status**
Athletics &
Recreation (A&
R) is a department within the VP Students portfolio, with a strong focus on creating an exceptional UBC student experience. The A&
R Department has a team of approximately 125 employees, and is led by a strong cross-unit management team. It services over
60,000 students through recreational programming, 26 varsity teams, and 13 competitive clubs along with thousands of members of the UBC community.
**Work Performed**
LEADERSHIP &
PEOPLE MANAGEMENT
-Supervises and leads staff including recruiting, training, supervising, scheduling and performance management up to and including termination, in accordance with the collective agreement and in consultation with A&
R and Human Resources personnel.
- Directs, guides, and coaches staff team to achieve departmental goals and outcomes.
- Sets and manages resources and workload of direct reports including initiates action to ensure objectives are met.
- Provides on-site management of concessions staff.
- Implements, coordinates, and delivers training programs for service staff.
- Develops staff schedules;
schedules and oversees staff scheduling changes to meet operational requirements. Reviews vacation schedules and requests for time off.
- Directs clerical staff in the administration of payroll and employee records.
FOOD &
BEVERAGE OPERATIONS MANAGEMENT
- Develops and implements quality control policies and procedures;
recommends updates to manager. Corrects issues in the moment and ensures that a high quality of food and service is maintained.
- Promotes and evaluates customer satisfaction, and continuously monitors all aspects of customer service. Responds to customer feedback and shares it with the team.
- Coordinates hospitality and catering requests for live entertainment;
organizes purchasing, delivery, and set up per artist or event requirements.
- Monitors inventory levels, leads regular inventory counts and implements controls. Responsible for assessing, building and ordering food, supplies, and equipment based on unit requirements and inventory demands. Responsible for managing and adhering to assigned purchasing budgets.
- Purchases liquor;
ensures compliance withliquor service standards, provincial rules, regulations, and requirements, including tracking of related training.
- Remains proficient in technical software programs that are used in the unit, including point of sale and back-office systems, and performs regular audits and edits of these systems to ensure accuracy.
- Maintains high safety, cleanliness and sanitation standards in compliance with the health board,
Food Safe practices and A&
R and UBC policies.
- Coordinates and oversees the repair and maintenance of equipment for the facilities per established department policies and procedures.
- Maintains policies, internal controls, systems, and procedures, to ensure efficient operations.
MERCHANDISE MANAGEMENT
- Assist in organizing, executing and distributing merchandise, food, and beverage orders for all
Athletic &
Recreation sport facilities for the purpose of retail sales at front desks or store locations. Meets with Coordinators to discuss needs.
- Advise on the strategic pricing plan for all products to ensure profitability of goods sold and consistency across all facilities.
- Coordinate with the Marcom team to ensure the branding of all apparel meets current department standards.
- Responsible for product replenishment requests and en