Customer Experience Representative

**Company Overview**
Since its incorporation in 2003, LuminUltra has been a leading manufacturer and thought-leader in the biotech industry, developing molecular diagnostic products and services to help people all over the world better manage pathogen-based threats. Headquartered in Fredericton, New Brunswick, LuminUltra is a global company with satellite operations in Baltimore, Miami, Paris, London, and Melbourne.
Armed with dedicated ownership, a talented team, and a solid foundation, LuminUltra's best-in-class solutions are being used in multiple industries to identify issues before they become problems, utilizing fast, accurate tests to identify, address and validate microbiological control solutions. By providing rapid, accurate biological testing solutions, LuminUltra works to fulfill its core purpose:
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We make the tools to help you manage the impacts of microbiology, so you can work, live and play with confidence"
'
LuminUltra isrecruiting a **Customer Experience Representative** to join our growing Customer Experience Team. Reporting to the Customer Experience Manager, the Customer Experience Representative will play a critical new role in supporting the delivery of remarkable customer experiences that enrich the lives of our customers.
A key focus of the Customer Experience Representative will be the first point of contact between LuminUltra and our customers. Our Customer Experience Representatives are the face of LuminUltra. We're looking for customer service champions with a knack for problem-solving to fix problems and help improve our processes.
In their roles, Customer Experience Representatives develop deep and meaningful relationships with our customers, helping to find solutions to their unique needs. Every interaction with a customer allows us to demonstrate the power of our solutions to help our customers succeed.
The Customer Experience Representative will work to support key organizational objectives, including:
- Delivering exceptional customer service by ensuring that customer orders are processed efficiently and that our customers always feel cared for.
- Ensuring excellent service standards and maintaining high customer satisfaction by owning and resolving customer issues and complaints
- Maintain and foster strong collaborative relationships with customers and internal teams, including Sales, Applications, and Support Teams.
- Advocate for the voice of our customers, sharing customer insight to Product Management, Marketing and Sales on what innovation and continuous improvement are needed to improve the customer experience.
**Qualifications**
- 1-2 years of working experience, ideally you have experience in a customer-facing role and a keen interest in providing outstanding customer experiences.
- Hardworking and eagerly embracing the challenge of solving problems, able to perform and deliver in a fast-paced environment.
- Strong communication skills (written, verbal, presentation), with the ability to listen to and empathize with the customer.
- Prioritizing tasks and customer needs can work independently and autonomously.
- Passion for working with customers. You believe the primary purpose of all great organizations is to enrich customers' lives.
- A standout teammate who believes that the whole is greater than the sum of all parts.