Customer Service Representative - Call Center

**Company Summary**:
Be part of a more sustainable future with Greenworks Tools!
Greenworks Tools is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. The company distributes Greenworks branded and private label products such as AC and battery-operated outdoor lawn mowers, trimmers, pressure washers, blowers, hedge trimmers, chainsaws, pole saws, snow throwers, power tools, lawn carts and more.
All our full-time employees are eligible for Group Health and Dental Benefits, employee discounts and so much more! Join our amazing team and become a valued member of our Greenworks family.
**Position Summary**:
Customer Service Representatives support the Company by answering incoming customer calls and utilizing Standard Operating Procedures to solve customer issues, trouble shoot after sales inquiries and direct inquiries or escalations to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers' product issues and must exemplify a commitment to customer satisfaction and an ability to make quick and accurate decisions.
**Key Responsibilities**:
Answer incoming customer calls and take appropriate action:
- Assist customer with trouble shooting the equipment issues
- Initiate an order for Warranty/ Payable Replacement of parts
- Complete customer call logs, with product model number /serial number, Date of purchase etc.
- Use company policies and procedure to determine if there can be an immediate resolution to the customer issue or if that issue requires managerial input.
- Must ensure that call queue is clear at the end of the shift
**Experiences and qualifications required**:
- Must be courteous and possess a "
Customer first"
attitude when working with our customers over the phone to resolve issues.
- Must be skilled at computer data entry working with multiple screens and have a strong attention to detail and accuracy.
- Must be a "
Team player"
willing to step in and help others in the group that are experiencing a high order volume from time to time.
- Must be able to work independently but willing to get help with issues when needed.
**Nice to have qualifications**:
- Schedule flexibility
- Bilingual (French or Spanish fluency)
- Previous call center experience
- Greenworks Tools is an Equal Employment Opportunity (EEO) employer, and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities._