Customer Success Engineer

Company DescriptionVircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable solutions that prioritize user safety and data integrity. Vircom also offers value-driven associations for MSPs, guaranteeing unparalleled email and domain security for clients, along with quick onboarding, outstanding support, and added value tools. Role DescriptionThis is a full-time remote role for a Customer Success Engineer at Vircom. The Customer Success Engineer will be responsible for product implementations, troubleshooting, system health checks, and leading managed services for Vircom's security solutions. The role will also involve cybersecurity tasks to ensure the protection of customer people, data and systems. QualificationsTechnical Support and Troubleshooting skillsExperience in providing excellent customer supportNetwork Security and Cybersecurity knowledgeStrong problem-solving and analytical skillsExcellent written and verbal communication skillsAbility to work independently and remotelyExperience in the IT or cybersecurity industry is a plusBachelor's degree in Computer Science or related field is a plusUnderstanding of Office 365 or Exchange is a plusUnderstanding of Email protocols (SMTP, SPF, DMARC, etc) is a plusBenefitsWork from the comfort of your own homeHome internet fully reimbursedJoin a dedicated team and make a differenceCompetitive base salary and bonusesOpportunity for advancementEnjoy a fully subsidized health and dental insurance planWe thank all applicants for their interest, however, we will only contact with those selected for an interview. Please note that we are exclusively recruiting people who can work legally in Canada.