Delivery & Mobile Operations Specialist Iv

Role Summary:
Customer experience is at the forefront of how we create beautiful memories that our customers will love. This role requires a high level of energy, initiative, and deep understanding of the customer's journey. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. We’re looking for someone who loves people and is excited to take every opportunity to over-deliver when it comes to delighting and interacting with our Rivian customers.
**Responsibilities**:
- Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries
- Support new and existing customers as a Rivian product expert
- Execute local registration documents with customers during delivery
- Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems
- Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian’s excellence
- Complete additional work and tasks as requested by the leadership team
Qualifications:
- 2+ years’ experience in customer service;
previous EV experience a plus
- Must be at least 21 years of age
- High School Diploma or GED required
- Ability to work a flexible schedule to support customers on nights, weekends and/or holidays;
ability and willingnessto travel based on business needs to support other market launches and operations
- Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
- Commercial driving experience preferred;
Commercial Driver's License (CDL) not required
- Ability to complete driver training/car-hauling training and a road test within the first 30 days of employment which may include winching (training provided)
- Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
- Must pass Department of Transportation (DOT) Physical and Drug Test
- Ability to obtain and maintain local sales licenses if applicable in your state/province
- Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state/province of your assigned work location
- Customer focused mindset
- Adaptable to a fast-paced and constantly changing environment
- Ability to multitask and prioritize tasks based on level of importance and urgency
- Team-player with strong communication skills
- Ability to work autonomously and consistently with limited direction
- Empowered self-starter who can process and execute on complex information potentially in high stress environments
- Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
- Strong understanding of written and spoken English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
Company Statements:
**Equal Opportunity**:
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.