Director, Field Services / Directeur, Services Sur

**Your Moneris Career - The Opportunity**
As the Director, Field Services at Moneris, you will lead the strategic direction and structure of the field operations across Canada. You will oversee a team consisting of regional managers, team leaders, technicians, a technical support group and service partners engaged in field operations, including the technical implementation of new/improved product/service initiatives. You will provide direction for customer initiatives that support our business objectives and requirements for providing services that exceed customer requirements across Canada.
**Location**:
You will be based in one of our facilities (Sackville, Montreal (preferred), Toronto, Calgary or Burnaby) and will work in a hybrid model.
**Reporting Relationship**:
You will report to our Senior Vice President of Operations, who is located in Montreal.
**Your Moneris Career - What you'll do**
- Lead and direct a geographically diverse workforce of technicians to ensure compliance with operational requirements and the long-term operating plan.
- Manage specific Field Service projects to ensure that new business is implemented following client expectations.
- Develop internal relations with departments including influencing changes and work coordination.
- Oversee all process flows, operating procedures and work instructions on across all regions.
- Ensure that all tools (hardware, software, management) are used throughout the regions;
- Manage the Fleet of vehicles to ensure the safety of our employees and minimize the total cost of ownership of technician transportation;
- Maintain service partner relationships, including contract negotiations;
- Ensure all Service Partners contracts and terms and conditions are being satisfactorily provided, and regular performance reviews are being conducted.
**Your Moneris Career - What you bring**
- Bachelor's degree in Business, Operations, Supply Chain or related field of study.
- 10-15 years of experience in field operations, supply chain, or manufacturing.
- 7-10 years of leadership/people management experience.
- Understanding of modern filed operations management theory and techniques.
- Understanding of ERP/MRP systems.
- Knowledge of modern management tools in continuous improvement.
- Fluent in English and French (reading, writing, and verbal).
Nice-to-have...
- Master Degree would be considered an asset
- Previous experience in the payment industry considered an asset
**Your Moneris Career - What you get**
- Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)
- RRSP matching &
defined contribution pension plan
- Learning &
development programs and resources including unlimited free access to LinkedIn Learning, Coursera and an Educational Assistance Program
- Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture
- A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter
- Company-wide paid year-end closure &
personal time off (including religious, personal, and volunteer days)
**L'opportunité - Votre carrière à Moneris**
En tant que directeur des services sur site chez Moneris, vous dirigerez l'orientation stratégique et la structure des opérations sur le terrain à travers le Canada. Vous superviserez une équipe composée de gestionnaires régionnaux, de chefs d'équipe, de techniciens, d'un groupe de support technique et de partenaires de service engagés dans les opérations sur le terrain, y compris la mise en œuvre technique d'initiatives de produits/services nouveaux/améliorés.
**Emplacement**:
Vous serez basé dans l’un de nos emplacements (Sackville, Montréal (de préférence), Toronto, Calgary ou Burnaby) et vous travaillerez dans un modèle hybride.
**Lien hiérarchique**:
Vous relèverez de notre vice-président principal des opérations qui est situé à Montréal.
**Vos responsabilités - Votre carrière à Moneris**
- Superviser tous les flux de processus, les procédures opérationnelles et les instructions de travail dans toutes les régions.
- Diriger un effectif de techniciens diversifié pour assurer le respect des exigences opérationnelles et du plan opérationnel à long terme.
- Veiller à ce que tous les outils (matériel, logiciels, gestion) soient utilisés dans toutes les régions.
- Entretenir les relations avec les partenaires de service, y compris les négociations contractuelles.
- Gérer la flotte de véhicules pour assurer la sécurité de nos employés et minimiser le coût total de possession du transport des techniciens.