Dispatcher - In-Flight Catering

**NEWREST AT A GLANCE**:
With 2016 revenues under management of 1,693.3 M€ and more than 29,500 employees world-wide in 48 countries, Newrest offers career opportunities worldwide within a Group that is constantly looking for new talents for our numerous subsidiaries spread out on five continents. Join Newrest to participate in an exciting entrepreneurial adventure offering unique career opportunities.
**NEWREST IN CANADA**:
Our clients are leading airlines companies such as Air Canada Jazz, American Airlines, Aero Mexico, Air France KLM, Saudia Airlines, Turkish Airlines, Ethiopian Airlines, Etihad etc.
Newrest has 3 major operational units based in Toronto, Montreal &
Calgary.
Theseunits, specialized in airline catering &
buy-on-board are successfully growing and we are looking for new talents to reinforce and develop our business.
Newrest is an equal opportunity employer and is committed to a diverse and inclusive workforce.
**Job Summary**
- Assigns trucks, flights, loads to the Drivers, maintain constant radio/phone contact with the team on duty
- Coordinates operations with Airport Regulators and deals with all emergency adjustments
- Physically go on the ramp when required to provide guidance to the drivers in need
- Occasionally cover for Truck Driver position when there is a need due to shortage of manpower
- Receives incoming calls, coordinates with staff and kitchen personnel to ensure outbound trolleys are on schedule
- Monitors computers to determine arriving flight times to arrange for drivers to meet aircraft for unloading/loading
- Provides accurate and timely information to transportation supervisors / leads
- Coordinates with Meal Planners regarding irregularities and changes
- Participate in loading / unloading trucks to help drivers to deliver on time
- Maintain clean working area, maintain clean loading docks, maintain clean equipment following rules
- Comply with all safety rules and company standards
- Wear uniform &
safety shoes while on duty
- Check conformity of health &
safety documents &
food safety documents
- Report / Communicate any malfunction to hierarchy and other teams on a daily basis
- Fill required security documents and proceed appropriate assignments, controls
- Maintain vehicles up to date &
ensure necessary followup
- Systematically process the calls by order of seniority everyday there is a shortage of manpower
- Check everyday the logbooks in each truck, twice a day, and place a new logbook every time it is needed
- Assist Drivers on duty by preparing ice &
beverages for the flights
- Perform other duties as assigned
**Profile**:
- Previous airport/airline operational experience is mandatory
- Ability to work with exposition to radio frequencies / using radiotelephone devices
- Good decision-making ability in high pressure situations
- Strong interpersonal, communication and organization skills
- Demonstrated ability to keep and monitor records effectively
- Capable of working under pressure without close supervision
- Experience with conflict resolution and problem solving
- Good communication skills, verbal and written
- Strong customer service skills
- Ability to use computers is required (Microsoft Office Word, Excel, PowerPoint, Outlook, Internet)
- Ability to pass all required security clearance for AVOP-DA &
RAIC-Purple pass
- Ability to read in English, write in English, speak in English
- Good knowledge of HACCP (training will be provided otherwise)
- Ability to work mornings, evenings, weekends (depending on assigned shift)
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to work independently and as part of a team
- Ability to stand for long periods
- Dexterity to lift and maneuver loads (45 lbs+ / 20 kg+)
- Attendance, diligence, punctuality, reliability
- Ability to work mornings, evenings, weekends (depending on assigned shift)
**Type of contract**:
Part Time Shift Work - 20 hours a week (Possibly Full Time during the Training Period only)
**Starting date**:
As soon as possible - Salary :
$25.83 per hour
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