Dispatcher

Department:
OperationsPermanent Full-timeSalary:
$65,000 - $80,000Hours:
6:
00am - 4:
00pm (office hours may fluctuate seasonally)On-call work2+ weeks paid vacations, flexible time off.Health Benefits and Pension availableLocation:
Niagara Falls, In-personAbout the CompanyAt Archer Traffic Control Inc., we take pride in our reputation as leaders in customer satisfaction. Our growing team and industry experience allows us to design and execute traffic management plans that provide the safest work environment for workers and the traveling public. Our commitment to continuous improvement motivates us to stay up to date with the latest industry techniques and innovations, ensuring that we maintain our position at the forefront of safety standards for our staff and customers.We are looking for a Dispatcher to join our rapidly growing workforce. This is a salary position, offering starting compensation up to $80,000 annually, depending on relevant experience and qualifications. This position requires 40-50 hours weekly, with some flexibility. Work will be primarily based out of our company office in Niagara Falls. There will be future opportunities for role development and career advancement within the company.Job DescriptionAs a Dispatcher, you'll be pivotal in managing our company's main phone line. Your primary responsibilities will include efficiently handling client calls, assessing staff and resource availability, and scheduling jobs to meet client needs. Moreover, you'll be the point person for addressing inquiries and concerns from employees, clients, and the public. Running daily operations reports, approving employee time off requests, and serving as the first point of contact in emergency situations are also key aspects of this role.We're seeking a candidate who excels with written and verbal communication, demonstrates strong leadership qualities, and thrives in fast-paced environments with acute attention to detail.Job RequirementsMinimum of 2 years of experience in an administrative role.Proficiency with Microsoft applications (Word, Excel), Google Suite (Gmail, Drive, Docs, Sheets), and Adobe Acrobat.Organized, punctual, with a strong work ethic.Able to follow specific work instructions and understand applicable Construction and Employment Legislation.Calm demeanor with excellent problem-solving skills.Capable of working both independently and as a part of a team.Must possess reliable transportation and a valid driver's license.Fluency in English, oral and written.Preferred QualificationsExperience in Traffic Control Industry.Verifiable understanding of OTM Book 7.Experience using resource management software.2 years of dispatching experience or similar role.2 years of office experience in construction or a related industry.Note:
This job description may not encompass all duties and responsibilities. Additional tasks may be assigned based on the company's needs and the strengths of the successful candidate.AcknowledgmentWe sincerely appreciate the interest of all applicants pursuing career opportunities with Archer Traffic Control. Due to the high volume of applicants, only candidates selected for an interview will receive a response to their application.Application InstructionsTo apply, send us an email with your cover letter and resume in one attached file, labelled with the format:
“LastName, FirstName – Dispatch Application”.Submit your application by email to [email protected] – put “Dispatch Application” as the subject line.Any submission that does not follow the application instructions will not be considered. We will be accepting applications until the role is filled. If you require a disability related accommodation in order to participate in the recruitment process, please let us know via email at [email protected].