Front Desk Agent(Part-Time)

Under the authority of the Supervisor and the Director of Front Office;
the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to:
**Responsibilities**
- Always offer professional, friendly and kind service
- Process all external and internal calls, either by redirecting calls or assisting the caller
- Take charge of the correspondent's request and monitor it according to hotel standards
- Have a good knowledge of all services, especially reception, housekeeping, and technical maintenance
- Serve as liaison for guests requiring information regarding all aspects of the hotel
- Attend people with special needs;
- Have a thorough knowledge of the hotel's emergency procedures
- Follow department policies, procedures, and service standards
- Writes various reports, letters and general correspondence;
- Complaint management;
- Follow all security policies
- Other assigned functions
**Requirements**:
- Experience in customer service in Hospitality,
- Bilingual English-French, a third language an asset;
- Strong interpersonal skills and problem solving
- customer service oriented attitude;
- Must be flexible in time management;
- Very responsible and reliable
- Ability to work under pressure in a fast-paced environment
- Ability to work consistently with other colleagues as part of a team
- Ability to focus on customer needs, staying calm and courteous at all times
- Must be mínimally available on Saturdays, Sundays, holidays and another day during the week
- Computer skills in Microsoft and Opera PMS would be an asset.
- Must be available for day shift, evening and night shift (23:
00 to 07:
00)
**Job Type**:
Part-time
**Salary**:
$22.64-$23.67 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Night shift
Work Location:
In person