Full Time Client Care Specialist (Animal Care

Parker Pet Care is Toronto's largest and most prestigious animal care facility, offering daycare, lodging and grooming services for dogs and cats at two locations in the GTA. We are looking to add a skilled, passionate, intelligent and driven individual to our client care team at our Scarborough location (1381 Meadowvale Road)
The Client Care Specialist acts as the point person for the front end of the business, and works within the client care team. Although client care staff are focused on the "
Humans"
, we arehandling animals all day every day, and have a close working relationship with the animal care staff.
Parker Pet Care is a dynamic, principled, competitive business trying to grow and improve every day. We are looking for staff who contribute to both our capabilities and our culture in a positive way from day 1. We are not pushed hard, we push ourselves hard, because we care about our clients and their pets, and we think they deserve our best. They must also have a strong desire to learn and grow personally and professionally in their role.
**Core Skills**
**Customer Service **is at the heart of what we do. We don't believe that excellent customer service comes from experience, we believe it comes from caring about people, watching and listening, and being able to make a real connection.
**Animal Experience **to be competent and confident in both handling and talking about people's family pets. Professional experience with animals is not required, however, people without this background often have to work hard to build their knowledge to the appropriate level.
**Spoken and Written Ability **are essential. Communication is at the very core of our business.
**Teamwork**:
We work as part of a team. Kindness, respect, and the ability to give and receive feedback are key.
**Compensation**
$18.00 - $20.00 based on experience, 40 hours per week on average. Competitive benefits are available after 6 months of full time employment.
**Application Process**
Please submit a resume. A thoughtful and well-written cover letter will be very welcome. Best of luck to all! **Please note this ad is for the Scarborough location**
**Job Types**:
Full-time, Part-time, Permanent
Part-time hours:
35-40 per week
**Salary**:
$18.00-$20.00 per hour
Additional pay:
- Overtime pay
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Weekend availability
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service:
1 year (preferred)
- Animal Care:
1 year (preferred)
**Language**:
- English (preferred)