Guest Service Manager (Experience Required)

**The Pickle Barrel is looking for a Guest Service Manager at our Waterloo location (550 King St N Unit C17, Waterloo, ON N2L 5W6)!**
The Pickle Barrel began with a mission. We believed that amazing dining experiences didn’t need to be elitist, so we began a restaurant that combined ‘quality’ with ‘incredible value’. Today we have restaurants all across the Greater Toronto Area, with a menu that offers over 200 items brought to you by over 1,000 employees
- with no shortcuts. We promise to put real fresh food on the table every time!
We are looking for individuals that are passionate about food, hospitality, and providing their Guests with a Perfect Dining Experience to join our Pickle Barrel family!
**What you will do in this role**:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain accurate guest records and ensure confidentiality of personal information
- Process payments and maintain a balanced cash drawer
- Handle phone calls and direct them to the appropriate department or individual
- Maintain a clean and organized front desk area
**What we are looking for**:
- Previous experience in guest services or hospitality preferred
- Bilingual or multilingual skills are a plus
- Knowledge of hotel operations and procedures is desirable
- Excellent communication skills, both verbal and written
- Strong customer service skills with a friendly and professional demeanor
- Ability to handle difficult situations with patience and diplomacy
- Proficient in using phone systems and other office equipment
- Detail-oriented with good organizational skills
- Ability to work well in a team environment as well as independently
- Flexibility to work various shifts, including weekends and holidays
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**What’s in it for you**:
- 20% employee discount dining card valid at participating Recipe brands
- Flexible scheduling
- Chance to be part of an energetic and dynamic team
- Competitive wages
- Fun working environment founded on respect
- Growth and development opportunities within the restaurant
- Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.
Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Waterloo, ON N2L 5W6:
reliably commute or plan to relocate before starting work (required)
**Experience**:
- Hospitality:
2 years (required)
- Leadership:
1 year (preferred)
Work Location:
In person