Guest Services Representative-Hotel

Guest Services Representative - Hotel
**JOB DESCRIPTION**
**About this Role**
**What you’ll get to DO!**
- Oversee and participate in the prompt and courteous dealings of all guests, including check-in and check-out, addressing inquiries, delivering luggage, and handling requests
- Maintain room security and handle special accommodations, VIP rooms, and in-house packages
- Act as a salesperson by promoting hotel promotions and the available facilities on site
- Be a Service Ambassador for our company goal of creating Memorable Experiences for every single guest you interact with
- Contribute to the security of the building, company assets and guest/coworker safety by reporting of suspicious persons and handling of keys/cash as appropriate to the position
- Other duties as assigned
**What you’ll need to be Successful!**
- Bilingualism in both French and English is considered an asset
- Minimum 1 year experience in a full service hotel preferred
- Working knowledge of reservation systems to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics etc..
- Basic computer and Office software skills
**What’s in it for you?**
Great Canadian's Compensation and Total Rewards Program is designed to ensure that performance, compensation and rewards are linked in a fair and equitable manner. The Company’s Compensation and Total Rewards Program strives to ensure that:
- The Company’s Total Rewards Package is competitive within the industries and areas in which we operate.
- Extended Health benefits eligible at 3 months of employment
- The salary range for Guest Services Representative is $16.15 - $18.30 per hour depending on experience with Salary increases and career advancement opportunities