Hotel Front Desk Agent
job description
**Who are we?**
Western Budget is a friendly, clean, and affordable place to rest. Serving Canadian clients for over 35 years, we treat every guest as a member of the Western Budget family.
**What’s the Job?**
The **Front Desk Agent** will contribute to the overall success of the property by providing superior customer service and administrative support to the Property Manager. This position responsible for making and modifying reservations, greeting and registering guests, and settling guest accounts upon completion of their stays.
**Your work will include**:
- Performing check-ins and check-outs ensuring that each client transaction involves a high level of customer service and satisfaction.
- Maintaining a professional image and service-oriented environment to support a positive customer service experience and service excellence at the hotel property.
- Taking reservations over the phone, in person, or via online resources, and ensuring all aspects of reservation procedures are followed including booking, confirmation and cancellation policies.
- Adjusting or modifying reservations based on guest requests.
- Handling basic complaints and resolves perceived guest problems quickly, efficiently, and courteously.
- Responding to incidents of noise, unruly behaviour and guest complaints.
- Verifying the accuracy of guest accounts, handling discrepancies, and identifying issues of potential fraud.
- Ensuring the accuracy of financial information required for daily audits.
- Maintaining current knowledge of local events, tourism amenities and weather forecast.
**Who are we looking for?**
- You will have strong communication, interpersonal, and customer service skills.
- Can work flexible hours.
- You have technical aptitude and beginner level knowledge of MS Office Suite.
- You have a professional appearance and attitude.
- You enjoy working in a culture of accountability.
**Experience an asset but not required.**
**Job Types**:
Full-time, Permanent
**Salary**:
From $16.50 per hour
Schedule:
- 8 hour shift
Work Location:
In person