Incident Manager

Requisition
Join a purpose driven winning team, committed to results, in an inclusive and high:
Performing culture.
The team:
Global Technology Services GTS:
The role:
You'll be responsible for driving the recovery of high priority incidents, managing business and IT stakeholder's communication, will work with Subject Matter Experts to identify ongoing risks and devise a plan to mitigate those risks.
This is a shift:
Based role, where you will be working in a 24/7 shift rotation.
Is this role right for you
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You will join the highly skilled Incident Management team, which has been spearheading IT stability by delivering consistent results and winning the confidence of business as a trusted partner for all critical incidents.
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You are responsible to collaborate with various support teams and vendor partners to device the shortest resolution path by establishing strong command and control over the bridge.
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You are responsible for sending consistent and timely communication to business and IT stakeholders.
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You are responsible for conducting post incident reviews and drive the teams to identify root cause, lessons learned and a plan to prevent a reoccurrence of similar incident.
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You will provide improvement opportunities in the existing enterprise process.
Do you have the skills that will enable you to succeed in this role
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You have at least 3+ years of hands:
On technical working experience with the Incident Management of complex IT environments at a large organizations. Banking or finance services industry experience is an asset.
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You have at least 3+ years of hands:
On technical working experience in handling incident bridges involving support teams from multiple geographies and global time zones.
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You have at least 6+years of progressive IT working experience that spans a high:
Level understanding of full stack technologies used in a large enterprise.
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You can demonstrate experience interacting with senior executives VP + audience from Business and Technology.
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You can set priorities, pursue multiple threads at the same time, plus can accurately reflect current state and drive towards resolution.
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You have completed a post:
Secondary education in Computer Science, Engineering, Information Sciences, or equivalent.
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You are ITIL Foundation certified v3 and/or 2011 and/or v4.
Whats in it for you
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You will play a pivotal role in organizations success by demonstrating your leadership skill during a major outage and restoring the critical services within agreed service level objectives.
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We are technology partners who help the business transform how our employees around the world work.
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Youll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
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We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success We also foster an environment of innovation and continuous learning.
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We provide employees with an environment that is safe, inclusive and reflective of all communities by promoting fair and e