It Support Technician

**General Job Description**:
TGMINTO is seeking an IT support technician. IT Support technician will provide** f**irst-level support with end-user both on-site and remote. Maintain servers, workstation, computer network hardware, software and performs upgrades.
Assist users on computer/printer/network/scanner setup and connectivity issues
**Duties and Responsibilities**:
- Installs, configures, modifies and tests computer hardware such as workstations, printers, installs and test software according to established procedures
- Work with and resolve issues with peripherals such as scanners, time clocks, or any peripherals purchased and installed for production needs
- Performs preventative maintenance of computer hardware systems and assists in server maintenance.
- Monitor performance and maintain systems according to the requirement
- Upgrade IT systems with a new release
- Documenting the network’s configuration, manuals, and IT policies
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions are taken, through to final resolution.
- Assign/escalate issues to appropriate IT Systems Support team
- Mobile phone support
- Support users in the use of computer equipment by providing necessary training and advice.
- Working with other members of the IT organization to ensure timely resolution of employee issues
- Troubleshoot and resolve software and hardware problems on behalf of employees
- Develop training materials and procedures, and/or train users in the proper use of hardware and software.
- Provide on-call, off-hours and weekend support as assigned to support the staff
**Skills &
Requirements**:
- Familiarity with various operating systems and platforms
- Resourcefulness and problem-solving aptitude
- Excellent communication skills
- Completed computer-related course;
professional certification (A+, Network+, CCNA is plus )
- Capacity to form effective relationships with users
- Strong communication skills, both verbal and written
- Works well in a team environment
- Effective time management and multitasking skills
- Strong organizational skills with an ability to prioritize tasks
- Proven ability to work well under pressure and meet all deadlines
- Strong analytical and problem-solving skills
- Strong technical understanding and ability to learn new programs quickly
- Self-motivated, energetic and able to adapt quickly to change
- Willingness to work a flexible schedule
**Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to work remotely on VPN environment to troubleshoot urgent reported issues.
**Supervisor Responsibility**
This job has no supervisory responsibility;
**Education or Experience**
College education with 2-4 years of experience;
or equivalent on education and experience.