Itmc Telecommunications Officer

**44742** - **Rexdale** - **Temporary** - **12 Months**
Acronym Solutions Inc, is a full-service Information and Communications Technology (ICT) company that provides a range of scalable and secure network connectivity, cloud and operational solutions. We support Ontario-based businesses, large enterprise, service providers, healthcare providers, public sector organizations and agencies, utilities and school boards. We leverage our extensive network expertise to design and build customized, fully scalable solutions to help our customers grow their businesses and realize their full potential. With more than 20 years’ experience managing the communications system that enables Ontario’s electrical grid, Acronym is uniquely positioned to understand the mission critical needs of any business and deliver the innovative and reliable services that respond to the changing demands of a post-pandemic business environment and support rapid growth and digital transformation initiatives.
It’s an exciting time to join the Acronym Team!
Reporting to the ITMC Manager, the successful incumbent will be required to provide HOT network management support services as follows:
**General Accountabilities**:
- On a rotating shift basis, assist in the operation of the ITMC by providing front-line support for network issues and provide technical support for reported problems on various telecommunications systems and/or networks, such as LAN/WAN data services, power system telecommunications, voice and commercial services and public sector networks.
- Monitor HOT/HONI facilities consisting of microwave towers, Telecom Shelters and POPs and take action accordingly.
- Provide resolution to customers with a goal of minimizing outage duration by working with and requesting escalations with various internal and/or external stakeholders (e.G. telecommunications carriers, vendors), as required. Perform all aspects of Incident Management for all networks on the current ticketing system, including investigation, triage and correlation of alarms.
- Perform the management of all aspects of Telecom NOMS slips and RFCs for all PSTS services to provide real-time power line protection status information to the IESO, as required. Perform all aspects of Emergency and Expedited RFCs for all networks.
- Perform Impact Analysis and document affected services during high priority events.
- Participate in the Emergency ITMC backup testing and training in order to provide complete job function during relocation from Richview.
- Assist in the planning and implementation of current and future work programs. Recommend changes and maintain knowledge on new products and services, techniques, procedures, designs etc. that will result in work programs.
- Assist in the development, implementation and provisioning of designs for telecommunications systems to meet or enhance the reliability needs of the power system Assist in the development and preparation of engineering designs, design specifications, cost estimate, resource requirement and instructions for work or projects for telecommunication facilities.
- Assist in the provision of specialized engineering information, education and assistance to other units in the division and other Business Units in the corporation.
- Monitor acceptance testing and alarms testing, and remotely and inspect telecom facilities, as required.
- Perform other duties as required.
**Selection Criteria**:
**Education**
- Requires knowledge of commercial telecom service offerings and tariffs. Requires a good knowledge of English to communicate effectively with internal and external contacts involved in accomplishing work objectives in support of work programs
- Four-year university education in an appropriate field, such as electrical engineering, or by having the equivalent level of education
**Experience**
- 4-6 years of related experience
- Experience in telecom systems and networks.
- Experience with the established corporate telecom infrastructure, regulations, policies and operating procedures.
- Experience with the operation, maintenance of microwave, PLC, VHF/UHF radio, fibre optics and wired based transmission systems.
- Experience and familiarity with commercial telecom service offerings and telecom tariffs.
- Familiarity with the organization structure, roles and responsibilities.
We are Acronym. We exist to make communications easier. To replace ambiguity with clarity. And to thrive when everyone shares a mutual understanding. We offer simplicity by managing complexity behind the scenes. We stay creative, so you stay connected. We solve problems, so you get custom solutions. We challenge what’s possible, so you realize your potential. This is what we stand for.
At Acronym, we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the di