Laboratory Technician, Hearing Instrument

**Work Arrangements**What Douglas Offers**
- DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.**The Role**
- To facilitate all laboratory operations associated with the Hearing Instrument Practitioner Diploma program. To provide for the maintenance and control of laboratory equipment, materials and supplies, set up laboratory demonstrations and demonstrate the use of laboratory equipment. Provides exceptional client-centred service on a consistent basis to all stakeholder groups.**Responsibilities**
**1.**
- a. works with students and patients in selecting options for hearing assistive devices;
b. creates work orders for the filling of prescriptions and forwards the work orders to suppliers as needed;
c. ensures qualitycontrol standards are met in the provision of customer services;
d. maintains an accurate accounting and inventory system in relation to dispensary operations.
**2. Ensures the maintenance and control of laboratory equipment, materials and supplies.**
- a. checks labs on a regular basis to ensure readiness for use;
b. consults with faculty to determine laboratory needs for courses;
c. maintains a clean and safe laboratory environment for student use;
d. maintains an inventory of dispensary and laboratory supplies and equipment including an ongoing summary of consumable supplies costs;
e. performs minor repair of laboratory equipment;
f. initiates procedures for major repair or replacement of laboratory equipment;
g. ensures an adequate supply of required materials, prepares and processes appropriate paperwork for supplies orders including liaison with the Purchasing department and suppliers;
h. maintains an effective system for ordering equipment and supplies;
i. receives and checks equipment, materials and supplies ensuring orders are complete, supplies are maintained and equipment is operational.
**3. Assists students with laboratory activities and assignments.**
- a. assists students with proper use of equipment;
b. assists students by modeling exemplary customer service behavior;
c. works cooperatively with faculty members to provide support for all laboratory activities;
d. demonstrates the safe use of equipment.
**4. Provides technical support for the laboratory component of courses.**
- a. collects and sets up equipment and materials for instructional laboratories;
b. works with faculty in preparing and providing demonstrations on the use of laboratory equipment;
c. takes an activepart in the development, evaluation and revision of laboratory activities and materials;
d. researches products for use in the laboratory including determining pricing and availability;
works in collaboration with the Program Coordinator for timetabling the use of the laboratory space for the program as well as continuing education activities where appropriate;
e. assists in the annual development of capital requests;
f. assists with new faculty orientation.
**5. Performs other related duties.**
- a. prepares staffing schedules for student assistants and supervises student assistants in the provision of customer service in the dispensary;
b. assists in ensuring the safe operation of the laboratory;
c. attends internal and external meetings.**To Be Successful in this Role You Will Need**
- Current licensure as an active Hearing Instrument Practitioner with the College of Speech and Hearing Health Professionals of BC in good standing, plus at least three years’ related work experience. An equivalent combination of education and experience will be considered;
- Experience with hands-on operation of various audiometry equipment, that may include audiometers, tympanometers, otoscopes, REM and/or sound field;
- Experience with arange of hand-tools used in a hearing clinic environment;
- Demonstrated English language skills, together with effective oral and written communication skills;
- Demonstrated ability to:
- Work safely in a clinical environment and model safe practices for others;
- Develop and implement safe working protocols in a clinical environment;
- Work independently with mínimal supervision to meet deadlines and establish priorities;
- Troubleshoot and assist others with troubleshooting;
- Exercise initiative within a team setting and promote a positive work environment;
- Maintain a working inventory of consumable items;