Manager, Customer Analytics And Insights
job description
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health &
dental benefits, tuition assistance, and continuous learning and development.
Manager of Customer Analytics and Insights
Position Overview:
We are seeking a motivated and insightful Manager of Customer Analytics and Insights. This role is pivotal in driving our organization's customer-centric initiatives, leveraging detailed analytics and insights to foster business growth and enhance customer experiences. As a leader, you will be instrumental in nurturing your team's development, advancing our data governance practices, and evolving our business reporting to better serve customer needs.
Core Responsibilities:
Leadership and Team Development:
- Act as the "
Air traffic controller"
for the team, efficiently managing project prioritization, tracking progress, and optimizing team capacity to enhance productivity. - Provide mentorship to analysts by delivering constructive feedback and promoting professional growth through targeted skill development.
- Proactively identify and address vulnerabilities within the team, such as knowledge siloes, by advocating for cross-functional knowledge sharing and collaboration.
- Flag future technical skill requirements and recommending relevant training to keep pace with evolving business needs and technological advancements.
- Establish and maintain a centralized request intake process, serving as the main liaison for business inquiries to ensure streamlined project management.
Data Analysis and Insight Generation:
- Facilitate the evolution of business reporting and self-service analytics, incorporating new data points, metrics, and benchmarks to foster a customer-first mindset.
- Collaborate closely with internal partners to define and align on critical KPIs and "
Metrics that matter." - Create forecasts to guide marketing initiatives, employing a variety of analytical techniques to assess campaign effectiveness, customer segmentation, and other key customer insights.
- Present complex analytical findings to stakeholders through effective storytelling, adapting communication styles to suit diverse analytical backgrounds and influence decision-making.
Data Governance and Integrity:
- Ensure the highest standards of data quality, accuracy, and security across all initiatives.
- Lead efforts to integrate new data sources, enhancing the breadth and depth of our analytics capabilities.
- Champion continuous improvement in data practices, seeking out new data acquisition opportunities to enrich our insights.
- Conduct regular data audits, resolve discrepancies, and optimize analytical processes for greater efficiency, utilizing tools like SAS and macros.
Candidate Profile:
- At least 5 years of hands-on experience in code-based data analysis within a B2C setting, preferably in retail, with a deep focus on customer data analytics.
- Strong command of data visualization tools and familiarity (i.E. MicroStrategy) will be considered an asset.
- Exceptional communication skills, both written and verbal, with the ability to connect analytical outcomes to business and financial strategies effectively.
- High business acumen with a problem-solving mindset, enthusiastic about delving into customer behaviors and passionate about driving customer-focused outcomes.
- Proficiency in statistical modeling, including but not limited to cluster analysis, regression analysis, and other advanced techniques will be considered an asset.
- SAS certification and knowledge of customer data platforms is desirable.
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
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