Manager Operations, Control Services And Credit

**Aviso Wealth**:
**The Opportunity**:
We’re looking for a Manager, Operations - Control Services and Credit to join our Operations team.
Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3 days per week at our office at 1111 West Georgia St, Vancouver, BC.
Reporting to the Director, Operations the Manager, Operations - Control Center and Credit is responsible for leading the Control Services and Credit teams within the Operations Department with a focus on achieving service level agreements for our Credit Union Partners. The Manager, Operations - Control Services and Credit will lead a team of professionals focused on finding efficiencies and system enhancements.
**Who you are**:
- **Service** - You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
- **Execution** - You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
- **Collaboration** - You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
- **Leadership** - You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members
**What your day looks like**:
- Set a positive leadership culture through gaining respect of staff, peers and stakeholders
- Ensure staff members receive timely and appropriate training and development
- Coach staff to ensure they fully understand their responsibilities and their value to Aviso, maintaining employee engagement and motivating to improve performance
- Responsible for service levels relating to processing and managing information in accordance with operations procedures, company policies and industry regulations
- Proactively provide communications between our internal and external partners and maintain service levels and problem resolution at the highest level
- Manage activities of Operations functions to ensure timely and accurate processing of transactions with prompt follow-up on any exceptions
- Assist with all internal and external audits and be involved with requirements related to Qualified Intermediaries (QI)
- Maintain our book of record system providing the storage of documentation, through Laserfiche and imaging/templating records for CSI and CD business lines
- Distribute carrying broker daily/monthly reports to end users and backup according to departmental policy
- Accountable for all operational bank and control account reconciliations for all Business lines
**Requirements**:
**Your experience and skills**:
- Bachelors’ Degree in Commerce, Business Management or a related field is an asset
- Minimum 5 years of progressive work experience in the Mutual Fund or Brokerage industry, with at least 2 years in a supervisory role
- Successful completion of the Canadian Securities Course (CSC) or IFIC Operations course would be an asset
- Strong people leadership and talent management skills, including attracting and hiring talent, engagement with staff and a focus on individual and team development
- Keen business acumen, business judgement and problem-solving skills in order to serve as a trusted advisor
- Ability to work independently to achieve required objectives, within Company and regulatory requirements
- Self-motivated, results orientated with strong attention to detail and accuracy
- Proven ability to work well under pressure and in a fast-paced environment
- Proven decision-making, prioritizing, and interpersonal skills with the ability to establish and maintain effective working relationships with various levels of management and staff
- Fluent communication skills in English are required and bilingual skills in French are an asset
**Benefits**
**Why Aviso Wealth?**
At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
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