Medical Secretary - Medicine

Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. We provide excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders.
To support us on our journey, Sinai Health System is looking for an experienced and dedicated **Medical Secretary** to the **Department of Medicine - Gastroenterology** at **Mount Sinai Hospital**.
The Medical Secretary will:
- Provide clinical support service including patient registration, scheduling and coordinate patient’s appointments, receiving new referrals, investigations, test, procedures bookings, and concerns;
issue admission confirmation for clinical and hospital services;
follow up as required.
- Direct phone calls and enquires from patients or families, hospital management and medical staff, trainees and external parties and direct appropriately
- Maintain patient charts are up-to date with all test results, clinical notes, demographics information etc. Verify required demographic information.
- Exhibit a strong understanding of procedures, tests, and consult referrals to be booked within the assigned specialty;
manage consultation letters
- Ensure efficient and effective maintenance of office and hospital record system, both electronic and paper formats;
create patient record within the Electronic Patient Record;
generate charts for referrals, retrieve patient results, and file reports not in the EPR
- Perform typing duties including reference letters, travel letters, MRP letters, invoices, updating new formatting of billing forms and other forms as required
- Run an outpatient clinic 2.0 days per week (additional as required)
- Register patients, obtain all previous medical records, and arrange investigations, endoscopy/procedures bookings and follow-ups
- Book endoscopy procedures for patients one day per week (additional as required) and instruct patients how to prepare for procedures
- Schedule and communicate patient visits and coordinate required tests (referring physician, patient, etc.);
confirm physician schedule of upcoming clinics, as required;
ensure all appointment slots are filled
- Prepare and distributes outgoing documents or packages electronically and through mail. Arranges for delivery and/or distribution of packages
- Assist with OHIP, non-OHIP and third party billing accurately and efficiently on a daily basis and follow-up on outstanding claims and resubmissions;
process paperwork for non-insured patients/procedures and associated payments;
validate health cards
- Maintain related electronic databases (e.G. clinic referral database) ensuring accuracy of content and formatting
- Play an active and supportive role in regards to physician’s academic role and provides academic support services such as entering and managing the doctor’s CME credits to MOCOMP to track teaching and research activities, including which conference awarded CME credits and to which academic category they need to be submitted
- Collaborate with Research Coordinators to expedite recruitment process by establishing and booking research time slots for endoscopic and outpatient appointments
- Communicate with Administrative Coordinator in the Department of Medicine and Finance with regards to financial accounts, money transfers and grant deposits
- Greet patients and visitors in a friendly, courteous and respectful manner;
effectively communicatewith all hospital clients and stakeholders
- Attend and participate in clinical and administrative team meetings and participate in patient/office improvement projects, as required
- Perform other job related duties as assigned
- Job Requirements- Completion of a Medical Secretary or Office Administration Diploma from a recognized educational institution or equivalent education program preferred.
- Minimum 2 years of recent and related secretarial experience preferably within a healthcare/ clinic environment.
- Knowledge of computerized OHIP billing experience preferred
- Knowledge of electronic medical records (ACCURO) preferred
- Proficient in Microsoft Word, Excel, Power Point, Outlook.
- Demonstrated commitment to providing outstanding customer service and experience and comfortable handling a diverse array of patients
- Superior written/verbal communication and presentation skills;
excellent interpersonaland relationship building skills;
ability to effectively convey factual information and detailed explanations