Process Change Manager

What you will be doing:

• Manage core end-to-end People process design activities for Joiner / Mover/ Leaver for the WPP global People organization and its operating companies
• Partner with 3rd parties for operating model &
  related business processes to provide POV and insights into best practices and work performed is consistent with WPP’s Ways of Working model
• Partner with agency People Process Owners &
  Process Stewards to develop business processes and requirements which streamline current business processes, leveraging Workday HCM with a view to simplifying and standardizing across operating companies
• Work with the WPP and agency People key stakeholders across agencies to incrementally design and roll-out the People Ways of Working for People Operations, enabled by Workday and other technology platforms
• Partner closely with People HCM Technology team and Comms, Change &
  Training team to ensurealignment on the build/ development cycle and timeline
• Act as the global champion, providing coaching to Process Stewards on process design and change management tools to embed a continuous improvement mindset to teams who own the processes in our Global People teams
• Key contributor of process design and maintaining global standards for documentation (eg. SOP templates, user journey maps, training materials)
• Partner with Deployment Lead to ensure agencies are operationally ready for milestone activities and escalate to the Program team any upstream/ downstream dependencies that may impact end to end business processes

CHANGE MANAGEMENT

• Manage change impact assessments for agencies partnering with Process Stewards &
  Deployment Leads, identifying critical points of intervention &
  key messages which can be leveraged by the Comms, Change &
  Training team
• Partner with CCT team on strategy &
  plans to ensure adoption of new processes, roles &
  technology
• Continue to partner with Process Owners and People Operations leaders to diagnose change impacts and develop appropriate methods for intervention to drive adoption.

What you'll need:

• Min 10 yrs. experience with preference for HR, IT or other corporate function
• Process engineering experience is a must – includes design, mapping &
  SOP development
• Workday HCM or other HCM Cloud experience strongly preferred
• Technical deployment experience and understanding of technology required
• Experience working in a complex agency environment is preferred.
• A solid understanding of how people go through a change and the change process
• Experience with large-scale, complex organizational change efforts
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills – both written and verbal
• Excellent active listening skills
• Ability to influence others and move toward a common vision or goal
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Flexible and adaptable;
  able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward-looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills

Who you are:

You're open:
We are inclusive and collaborative;
we encourage the free exchange of ideas;
we respect and celebrate diverse views. We are accepting:
of new ideas, new partnerships, new ways of working.

You're optimistic:
We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction:
to try the new and to seek the unexpected.

You're extraordinary:
We are stronger together:
through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry;
we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

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