Product Owner, Supporter Portal

Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world:
Life in all its fullness for every child.
You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:
For Children. For Change. For Life.
**Position**:
Product Owner, Supporter Portal
**Reports to**:
Senior Digital Product Manager, Supporter Experience
**Position Term**:
Full Time Permanent
**Primary Location**:
Mississauga, Ontario, Canada
**Workplace Type**:
Remote (within Canada)
Job purpose
We are on a mission to create an engaging and supporter-centric digital eco-system that is compelling, intuitive, unique, and inspires Canadians to join us on our mission to do more for vulnerable children and adults.
The Product Owner, Supporter Portal is a member of the Digital Product Management team that is responsible for the supporter portal roadmap and prioritization of the backlog, so that the product meets organizational priorities and delivers supporter value. This position will support the delivery of the post-donation supporter experience and the supporter portal development lifecycle.
The Product Owner is responsible for working closely with Product Managers and other key stakeholders to ensure that product vision, roadmap and backlog are all in alignment.
Duties and responsibilities
Strategic Effectiveness
- Collaborate with Senior Product Manager to input into the overall digital portfolio roadmap and growth opportunities.
- Collaborate with the product manager in defining the supporter portal product vision, roadmap, growth opportunities, and key performance metrics based on delivering supporter value.
- Own the product roadmap and evaluates various approaches to implement effective solutions that maximizes the value of the product.
- Communicate product vision to the Agile Product team throughout planning cycles.
- Participate in planning ceremonies and ensures necessary roadmap priorities are defined.
- Drive innovation by translating thoughts and ideas into tangible requirements in the form of features, epics, capabilities, enables and user stories
Backlog Management and Prioritization
- Ensures the Agile Product team has adequate amount of clearly defined and refined stories in the backlog to work on.
- Organize backlog prioritization to deliver epics, capabilities, features, enablers and stories with highest business value.
- Play an active role in supporting in mitigation, documentation and removing impediments impacting completion of sprint goals and objectives.
- Prioritize needs between scope, budget and time - weighing priorities according to supporter value.
- Assist the team with training and demos.
- Actively participates in agile ceremonies, including sprint planning, daily scrum meetings, sprint review and retrospectives, sprint demos, and lead the planning release for output delivery.
Primary interface for the product within the organization.
- Collaborates with other Product Owners, Product Managers, Agile Program Managers, Segment Leads and other stakeholders to drive the product vision and roadmap.
- Represents the supporter and communicates supporter’s needs to the organization and team.
- Works cross-functionally with stakeholders and peer agile teams to identify supporter and organizational needs, determine value, detail stories for prioritization in team backlog, and manage output delivery.
- Set and manage expectations of stakeholders for delivery of new outputs, proactively identifying and communicating barriers to delivery and negotiating timeline, scope, resources and budget as required.
- Represents the Agile Product team in planning for cross-functional activities across areas of the organization.
- Provide support for team where needed based on skillset, for example development support, Business analysis, testing etc.
**Qualifications**:
- University degree in Computer Science, Business Administration, Digital Marketing, or a similar discipline.
- 5 years experience in digital product management, web development and/or digital marketing.
- 2 years experience with Agile development and Scrum framework.
- Solid understanding of web technologies (eCommerce, headless CMS, SSO), digital best practices and WCAG accessibility requirements.
- Experience with web analytic tools (Google Analytics, Adobe Analytics, Hotjar, Siteimprove) and how to leverage insights into solutions.
- Understanding of UX design, UI user testing and A/B testing.
- SAFe Product Owner / Product Manager (POPM) certification is an asset.
- Experience with Adobe Experience Platform (AXP), specifically AEM, is an asset.
- Non-profit and supporter portal experience would be an asset.