Retail Sales Representative / Agent(E) Au Centre

**Customer Service Orientation
- Serving our customers in the most efficient and courteous manner on the telephone and in person
- Up-selling and cross selling Corporate Products and Services
- Handling customer complaints and inquiries** Problem Solving
- Working to resolve problem shipments
- Working to resolve equipment and technology challenges
- Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service** Relationship Building**
- Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
- Building a positive relationship with customers
- Building a positive relationship with key contacts - Vendors, building tenants, etc.** Technology**
- Assisting customers with shipping details and account challenges
- Loading, scanning, logging and calling resolution freight
- Cash reconciliation including deposits, key control** Communication
- Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
- Listening to customers and key partners
- Communicating to customers and key partners in a positive manner** Personal Responsibility and Accountability
- Compliance to all Corporate Polices and Procedures (including uniforms)
- Adhering to all Safety Standards
- Being on time/attendance
- Living the Purolator Values
- Representing the Purolator Values to Customers and key partners and, other duties as assigned by management** Key Areas of Focus
- Customer service orientation
- Ability to problem solve
- Excellent in relationship building
- Experience and adaptation to using technology
- Excellent communication skills
- Takes personal responsibility and accountability for actions and situations
- 3-12 Months Customer Service Experience preferred
- 3-12 Months Retail Experience preferred
- 3-12 Months using technology/ POS system Experience preferred
- Ability to lift 70lbs./stand for 3 hour intervals
- Professional communication skills:
oral communication (telephone and in person);
- Written communication;
and listening skills
- Proven track record of personal responsibility and accountability
- including attendance, uniform compliance and attention to detail
- Experience working in a team environment and independently an asset
- Experience working in an environment with safety standards an asset