Service Coordinator, Nb Government Programs

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not:
For:
Profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award:
Winning, collaborative culture. We are one of Canada's Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.
Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community:
Minded. We're committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.
Along with Medavie Health Services, we are part of Medavie - a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians.
Service Coordinator, NB Government Programs
Department:
NB Provincial Programs
Competition:
83971
Internal/External:
Internal / External
Type:
Permanent, Full:
Time
:
Moncton, NB
**Salary**:
Competitive Compensation
Reports To:
Team Leader
Deadline:
2,
What's in it for you
- What makes us an of choice
- We provide a work environment where people are respected and fulfilled both professionally and personally through healthy relationships, work:
Life balance and meaningful work. And because we're in the health business:
Paid benefits and perks to keep you at your very best
We're looking for a team player:
A motivated and analytical person to join our Provincial Programs team. As a member of this team, you will be responsible for analyzing, researching and taking the initiative for resolving and handling inquiries in a proactive andclient focused manner. In addition to this, the Service Coordinator will support the Team Lead of Enrolment and ensure they are aware of any issues.
Your every day with us:
As well, you will:
Support the day to day administrative activities surrounding enrollment and billing for members of the New Brunswick Drug Plan.
:
Maintain strong relationships with internal and external customers, by handling their inquiries in an efficient manner.
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Play a key role in the development and documenting of enrolment and billing procedures.
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Ensure enrollment co:
Workers are knowledgeable of system updates required to maintain member accounts.
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Inform Member Servicesstaff of any updated billing and collection procedures to ensure the correct information is supplied to members.
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Handle incoming calls from our members regarding their accounts.
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Track all calls, and ensure client information is accurate and updated at all times.
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Maintain databases and producing reports.
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Perform outbound follow:
Up calls to potential, new and existing members, dealing with complex service issues with a professional and positive attitude.
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Quickly analyze customer needs in terms of their coverage and account, and identifying new and future client service opportunities.
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Present and articulate coverage features and benefits to potential, new and existing members.
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Cross train and provide back up support to others on the Enrolment team.
What you need to succeed:
Post:
Secondary education in business/or administration will be beneficial.
:
2:
3 years of relevant work experience in business and/or collections is a