Supervisor, Cabin Operations, Training & Standards

Important Company - Yukon's Airline
Whitehorse, YT Full Time
Compensation:
$, Annually
Health, Dental &
Flight Benefits
Recreation &
Tourism
Duration
Permanent
Until Filled
Intended job posting audience
Competition #:
4N21-040
Wage:
Commensurate with experience
Hours of Work:
Permanent Full-time hours weekly
**Location**:
Whitehorse, Yukon
:
Until Filled
Interested in building your career with Important Company
- If so, we would love to hear from you! Our Flight Attendants provide exceptional customer service throughout the Yukon, Canada, and the United States as Ambassadors for Important Company, Yukon-s Airline. The Supervisor of Cabin Operations, Training and Standards has a key role and is right in the center of the action.
Reporting to the Flight Attendant Manager, the Supervisor of Cabin Operations, Training and Standards is responsible for the development and maintenance of Flight Attendant Training and onboard operational requirements. This position is responsible for ensuring that Important Company-s training programs meet regulatory requirements. This position will inspire excellence and quality of service within a team environment while developing, coordinating, conducting and managing all aspects of In-Flight training.
Duties and Responsibilities:
Responsible for all Flight Attendant training including, but not limited to;
initial, recurrent and re-qualification
Ensure all training meets regulatory requirements in accordance with the Canadian Aviation Regulations CARs
Ensure approved training programs are developed and delivered in accordance with Confidential TC regulations and Company policies
Responsible for the accurate maintenance of Flight Attendant training records
Ensure the actioning and distribution of alloccurrences and cabin crew reports
Act as a liaison between Management and Flight Attendants to communicate key information, answer questions and resolve operational issues
Share on-call operational responsibilities with the Flight Attendant Manager including, but not limited to, line flying while maintaining currency as and In-Charge Flight Attendant
Instill exceptional customer service standards for crew members to adhere to
Adhering to all Company and TC safety standards, operating procedures and policies
Collaborate with the Flight Attendant Manager and HR to determine and initiate recruitment and staffing needs
Actively participate, promote and maintain Important Company's Safety Management System SMS including the reporting of hazards and incidents encountered during daily operations
Perform other duties and tasks as directed by the Flight Attendant Manager and Director of Flight Operations
Knowledge, Skills and abilities
Effective communication skills, conflict resolution and problem-solving skills
Exceptional organizational and time management skills
Ability to work independently and alongside varying teams
Detail-oriented
Excellent facilitation and instructing skills
Flexible and adaptable - able to work shift work, weekends, holidays and irregular operations while continuing to meet deadlines
Respectful, friendly, courteous, approachable and a confident leader
Knowledge of Important Company-s MindFlash Platform SMS and other training
Knowledge of Q-Pulse Safety Reporting System
Knowledge of Microsoft, Word, Excel, PowerPoint
Qualifications/Conditions of Employment:
Possess sound knowledge in training and development
Proven leadership and supervisory experience
Minimum 2 years customer service experience
Successful completion of Flight Attendant In-Charge training within eight 8 weeks from date of hire and maintaining qualifications throughout career
Required to maintain a valid Restricted Area Identification Card RAIC
Able to perform all duties under stressful conditions beyond the employee-s control