Support Specialist, Hospitality (English & French)

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place!
**What you'll be responsible for**:
- Providing excellent technical support and customer service to our customers
- Use consistent troubleshooting techniques to quickly identify the source of customer issues and provide a prompt and appropriate solution
- Properly document and track customer issues and resolutions
- Follow escalation procedures as required
- Liaise with team leaders to best handle day to day situations to create better customer experiences
**What you'll be bringing to the team**:
- 1-2 years of customer service experience
- Excellent verbal and written communication skills **in both English and French**:
- Effective telephone communication skills, with the ability to conveying a customer-focused attitude
- Proven troubleshooting skills and mindset
- Fast learner who is capable of self learning in a constantly changing environment
**Even better if you have, but not necessary**:
- Experience or knowledge of the Hospitality industry
- Computer hardware and networking experience or interest
- Have experience supporting SaaS products
- Working knowledge of Mac OS X and iOS
- Technical problem solving experience or interest
**What's in it for you**:
- Tons of growth opportunities into technical or customer oriented roles
- Lots of autonomy, flexible work culture and possibility of remote work
- Exposure to modern and proven technology
- Amazing benefits &
perks, including equityfor all Lightspeeders
- Opportunity to join a fast-paced, high-growth company
- Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.
- An environment that encourages initiatives and leadership;
**Where to from here?**
Obviously, this has to be mutually beneficial:
we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE:
LSPD) and Toronto Stock Exchange (TSX:
LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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