Technical Analyst

Edmonton International Airport is a self-funded, not-for-profit corporation whose mandate is to drive economic prosperity for the Edmonton Region. EIA is Canada’s fastest-growing major airport over the past 10 years, the fifth-busiest airport by passenger traffic and the largest major Canadian airport by land area. EIA offers non-stop connections to more than 60 destinations across Canada, the US, Mexico, the Caribbean and Europe. At EIA you become part of a tightly knit team, working in a supportive environment, dedicated to fulfilling our vision of more flights to more places.
Need to Know
At Edmonton International Airport, we offer challenging, rewarding opportunities that allow employees to thrive in what they do. Our work culture is known for being open, collaborative, and inclusive. We recognize that great work gets accomplished when spontaneous fun is involved, and we make an effort to celebrate successes and milestones whenever we can. We’re also big believers in the power of setting professional goals and encourage employees to do so on a regular basis. We always want to know how we can support our most valuable stakeholder and enhance the partnership that exists between managers and their employees. We look for positive, energetic people to fill vacancies on our team who are not afraid to take on inevitable challenges. We also look for diversity among our applicants, including in backgrounds, experiences, perspectives and ways of working together. It’s this diverse community of people that allow us to shine and make better decisions that support our business plans. You should also know that one of our core values is “invested in our talent”. We consider professional development, specialty training and career growth among our top priorities. To learn more about us, visit our website. If this sounds like somewhere you’d like to work, see below for our latest hiring opportunity.
À savoir
Technical Analyst
1 Full-time, Permanent Position
Is This Role for You?
Day in The Life
- You might be wondering what you can expect in a typical day at work. Every day will bring new opportunities, focusing on key responsibilities, including:
- Ensure all pertinent end user identification information is properly recorded, including name, department, contact information, and nature of problem or issue.
- Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Provide input to the Information Technology plans and directions and ensure on-going appropriate communication with other team members and leaders across the department.
- Meet with decision-makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues.
- Ensure compatibility and interoperability of in-house computing systems.
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
- Liaise with the Manager, Enterprise Applications, and internal and external clients in order to obtain the requirements of the numerous stakeholders of the operational systems and develop plans to achieve the negotiated deliverables.
- Provide accurate and timely administrative support functions including inventory of systems, and documentation
- Accountable for the maintenance (including lifecycle projects) of the Common Use Passenger Processing Systems (CUPPS) and other airport technologies including:
baggage systems, displays, communications, security, parking and all other technologies which are needed to support the operations of the airport.
- Developing product roadmap and lifecycle plans to keep technologies current, secure and reliable
- Providing Maintenance and Support of Edmonton International Airport CUPPS environment, including but not limited to, CUTE, CUSS, FIDS, APC, PIK, BWIS, ITD, eGates, Self-Tagging Validation Systems, Public Address, Baggage Sortation System (SAC), Parking, Security, CCTV and Access Control and other Passenger/Airline/Airport related systems.
- Analyze and identify issues impacting operational performance and establish initiatives for continuous improvement to ensure maximum availability of systems (mínimal downtime from unplanned system outages), rapid response &
recovery supporting business continuity, systems &
solutions that meet theneeds of the business, secure and convenient access to systems, and cost-effective solution delivery.
- Ensure optimal functionality of systems through close co-ordination with IT infrastructure and contracted support staff (contract management) to ensure Service Level Agreement (SLA) standards are achieved based on