Technical Support Analyst

**Jonas Software - Construction Division**
**Technical Support Analyst R30192**
**What is the opportunity?**
**What will you do?**
- Analyze data and user process to find deficiencies in process, reports or software functionality
- Have the ability to keep composure under stressful situations
- Harness time management skills to effectively and efficiently resolve multiple client issues
- Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused
- Serve as primary support liaison between clients and Jonas
- Keep clients informed of progression with issues and provide follow up as necessary
- Collaborate with other departments or offices as necessary to expedite resolutions
- Promote and maintain a high quality, professional, service-oriented company image among clients
- Report to the Technical Support Manager for daily direction and other tasks and the Director of Support for administration
**What do you need to succeed?**
Must-have
- Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
- Must be able to troubleshoot, multi-task in a fast-paced environment and set priorities within time constraints
- Excellent organizational, time management, punctuality and customer service skills
- Courteous and professional phone manner, demeanor and attitude are essential
- Good team player, yet willing to take personal responsibility for resolution of issues
- Proven ability to meet deadlines
- Proven ability to problem solve and teach others
- Excellent command of the English language (spoken and written)
Nice-to-have
**What makes this a great place to work?**
There are many things, but here are the highlights:
- Competitive compensation
- Extensive in-class/online and hands on training
- Comprehensive benefits package
- Excellent learning and development opportunities
- Rewarding career development and merit based growth plan with access to a variety of job opportunities across the business
- Energetic and simulating work environment with annual employee awards and regular department and company events and outings
**More About Jonas Software**:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness &
Sports, Attractions, Salon &
Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&
P/TSX 60.
Jonas123
**Job Types**:
Full-time, Permanent
Pay:
From $50,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Disability insurance
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Stock options
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Toronto, ON:
reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What is your salary expectation?
**Experience**:
- working with technical background:
3 years (preferred)
- Call center:
3 years (preferred)
- Customer service:
3 years (preferred)