Telecommunications Operator, Telecommunications

**Company**:
IWK Health**:
**Req ID**:
153370
**Department/Program**:
Telecommunications, Corporate Services
**Location**:
Halifax
**Type of Employment**:
Permanent Hourly PT (40% FTE) x 1 position(s)
**Start Date**:
ASAP
**Union Status**:
NSGEU Off&
Cler, Admin Professionals Bargaining Unit
**Compensation**:
$20.0923**:
- **$21.913 /hour
**Closing Date**:
21 June 2023 (Applications are accepted until 23:
59 Atlantic Time)
IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults, and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers, and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families, and communities and are grateful for the generous donor support we receive.
**The Opportunity**:
Reposting to the Manager of Information Technology, the Telecommunications Operator ensures that all calls received through the IWK Health’s voice communications systems are processed promptly, efficiently and courteously according to IWK Health policy.
**Hours of Work**:
**Your Qualifications**:
- High School Diploma or GED required
- Previous experience in a similar role preferred
- Previous experience in a customer service or call centre role required
- Demonstrated customer service and communication skills required
- Proven team player with excellent interpersonal skills required
- Demonstrated ability to respectfully work with a variety of inter-professional team members required
- High degree of initiative, diligence, attention to detail, and self-discipline/focus
- Commitment to continual learning and willing to share knowledge and support the development of co-workers
- Demonstrated commitment to Family Centred Care required
- Excellent multi-tasking, organizational and prioritization skills required
- Competency in other languages considered an asset
Thank you for your interest in IWK Health.
Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.
This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.
An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials. Additionally, as per Nova Scotia’s COVID-19 Vaccine mandate, any offer of employment will be conditional upon submitting proof of full vaccination status. Medical exceptions or any other kind of requested exception based upon the Health Centre’s obligations pursuant to the Nova Scotia Human Rights Code will be considered on a case-by-case basis
**_