Transport Customer Service Representative - Contract

**Position**:
Transport Customer Service Representative
**Direct Report**:
Area Manager - Transport/Warehouse operations
**Shift**:
Monday - Friday, 8:
30am-5pm (Full-Time)
Groupe Robert (Mississauga Terminal) currently has an opening for Full-time Customer Service Representative. The **incumbent** will support the company’s customer service activities by directing, resolving customer questions or complaints in a professionally and timely manner.
**Responsibilities**:
- Manage dedicated accounts
- Provide guidance and assistance to team members
- Work closely with operations for process improvements
- Run reports and review reports for customers
- Track customer shipments and enter shipping information
- Enter all customer information and delivery requirements
- Evaluate requests from our customers and ensure follow-up and execution
- Produce and maintain different types of documentation and reports
- Solve problems effectively to achieve a high level of customer satisfaction
- Perform other related administrative duties
**Requirements**:
- 3-5 years experience in customer service and administration
- Working knowledge and experience in the warehouse/transport industry
- Post-secondary education an asset
- Computer proficient:
MS Office(Excel &
Outlook);
knowledge of systems such as Trip-sheet, GUI asset
- Focused on achieving results;
excellent communicationskills (written and verbal)
- Excellent organization, customer service, and planning skills.
Type d'emploi :
Temps plein
Avantages:
- Programmes de Bien-être
- REER Collectif
Flexible Language Requirement:
- Français non requis
Horaires de travail:
- Du Lundi au Vendredi
- Quart de jour
Lieu du poste :
En présentiel