Warranty Administrator (1 Year Contract)

The Warranty Administrator will be a key contributor to the accuracy and timely processing of a variety of warranty processes, liability claims initiation, follow-up and closure. This position will also act as the technical customer representative and will be responsible to receive, manage, direct and provide closure to all inbound online, email or telephone customer technical inquiries be under the guidance and direction of the Warranty Business Analyst. The position will report to the QA/Compliance/Warranty Manager.( 1 year, FT contract )Core Tasks/Responsibilities:
Inputting warranty data entry into the systemPerforming timely and accurate warranty claims and processing (target of 15 days from initiation to completion)Processing liability claims full cycle with follow up through to final claim closure.Inputting and tracking online Warranty Submission Processing &
AnalysisBatch warranty entries including claims review, processing and analysis, follow up and closureDetermine the quickest, most effect ways to answer a customer’s concern and/or questionHandle customer complaints, provide appropriate solutions and alternatives within limits and follow up to ensure resolutionIncoming customer inquiries for PLC Claims and customer inquiries on warrantiesTracking/recording of all inbound customer technical inquiriesUse of all in-house technical personnel to identify and determine the response to customer inquiries, where required.Strong knowledge of all STA's warranty policiesOther tasks as required including participation in local tire testing eventsJob Requirements:
Customer Service Representative ExperienceProficiency Microsoft ExcelProficiency Microsoft WordProficiency Microsoft OutlookData Entry ExperienceMinimum High School DiplomaSpecific Training Requirements:
Navision and ProClarity software trainingDTC Warranty Process &
DTC Batch Warranty Process trainingPLC Claims Process TrainingDTC Safety Training