Admin Assistant, Key Education

**KEY Education is looking for an Admin Assistant (Customer Service Assistant) in our Customer Service Group who's willing to learn and grow within the Company!**
This role is integral to, and essential in, providing administrative support and expertise to students and families for administrative and sales-related matters. In this responsibility, there is a clear expectation of meeting, scheduling, filing details about and reporting to parents, teachers, team members, and respective department managers throughout the year.
**Job Duties**:
- Act as the first point of contact for customer inquiries, respond in a timely manner, and maintain good communication with parents and students.
- Coordinate overall KEY educational program registration and its daily support.
- Facilitate communication between clients, Admissions, and Education department
- Provide verbal and written translation as needed for communication and marketing purposes (**Mandarin中文/English**).
- Support the overall efforts of sales initiatives including informing new prospects about KEY services and expertise.
- Maintenance of office routine to ensure the smooth operations of organizational procedures and other administrative or organization-related duties as needed.
- Assist Client Manager in continuously identifying and improving departmental operation processes.
- Other responsibilities and directives as assigned.
**Skills and Qualifications**:
- Excellent verbal and written skills in both English and Chinese Mandarin required.
- Prior working experience in a client-facing role within the education industry is an asset.
- Quick Learner with good communication and strong problem-solving skills.
- Adaptability to changing conditions and priorities, able to work with tight deadlines.
- Legally authorized to work in Canada without sponsorship.
We are building a solid team of dynamic individuals who understand the value and power of education. If you are ready to take the next step into an engaging and fulfilling role, send us your resume, along with a cover letter. We are interested in hearing from you.
**Job Types**:
Full-time, Permanent
**Benefits**:
- Dental care
- Life insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- West Vancouver, BC:
reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally allowed to work in Canada?
**Education**:
- Bachelor's Degree (required)
**Experience**:
- Administrative experience:
1 year (preferred)